Marketing Analyst

Job title: Marketing Analyst
Company: FedEx
Job description: Job Description:

Position Summary:

• Develop and execute a comprehensive strategy to enhance the digital customer experience throughout the entire lifecycle journey.
• Lead the creation of customer-facing portals, ensuring they are user-friendly, intuitive, and aligned with business objectives.
• Gain deep insights into system backend design to design solutions that seamlessly integrate and optimize customer experiences.
• Champion user-centric design principles to ensure platforms and solutions are intuitive and easy to use.
• Develop self-service platforms that empower customers to efficiently address their needs independently.
• Collaborate with cross-functional teams across Middle east, India and South Africa including IT, UX/UI designers, Operations, local marketing and brand teams to drive successful digital initiatives.
• Utilize data and analytics to measure, analyze, and continually improve digital experiences.

Ensure that digital solutions comply with relevant industry standards and regulations. Additional InformationPosting Date: 28-November-2023

Core Competency Desired:

• Proven experience in developing and implementing digital strategies to enhance customer experiences.
• Strong background in designing and launching customer-facing portals or digital platforms.
• Solid understanding of system backend design, with the ability to translate technical concepts into user-friendly solutions.
• Proficiency in UX principles and a track record of creating intuitive, user-centric designs.
• Demonstrated ability to create self-service solutions that streamline customer interactions.
• Strong project management skills to oversee end-to-end digital initiatives.
• Comfortable using data and analytics to drive informed decisions and optimize digital experiences.
• Familiarity with relevant compliance and regulatory requirements in the digital space.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• A forward-thinking mindset to stay updated with industry trends and emerging technologies.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws regulations and ordinances.

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.
Expected salary:
Location: Mumbai, Maharashtra
Job date: Thu, 30 Nov 2023 07:29:01 GMT
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